Refund policy
At Taretail, we stand behind the quality of our handbags. If you are not completely satisfied with your purchase, we offer a straightforward, customer-friendly return process in full accordance with UK consumer law.
1. Return Window & Eligibility
* Return Window: You have 30 days from the date of delivery to initiate a return for both non-defective (change of mind) and defective items.
* Condition Requirements: To qualify for a full refund, items must be in new, unused, and unworn condition, with all original tags attached and packaging intact. Items displaying signs of use, alterations, or damage caused after delivery are not eligible for return.
2. Return Shipping Costs & Restocking Fees
We believe in full transparency—there are never any hidden costs or surprise deductions when returning an item:
* Customer Remorse (Change of Mind): If you decide you no longer want the item, return shipping costs are the responsibility of the customer. You may choose the tracked postal or courier service of your preference.
* Defective, Damaged, or Incorrect Items: If you receive an item that arrived damaged, defective, or different from what you ordered, Taretail will cover 100% of the return postage cost by providing a prepaid return shipping label or issuing a full postage reimbursement upon receipt.
* Restocking Fees: £0.00. We do not charge restocking fees, handling fees, or administrative fees on any approved return.
3. Exchanges
We accept exchanges within 30 days of delivery:
* For Different Styles / Colors: If you would like to exchange your unused handbag or clutch for another color or model, contact us at support@taretail.shop to initiate the request. The customer is responsible for the return postage of the original item. Once we receive and inspect your return, we will dispatch your replacement item with free standard delivery.
* For Damaged or Defective Goods: We will immediately replace any defective or damaged product with a brand new unit at no extra cost, including covered return shipping.
4. How to Return an Item (Step-by-Step)
1. Submit a Return Request: Email our support team at support@taretail.shop with your order number, the item you wish to return, and the reason for the return (please include clear photos if the item is damaged or incorrect).
2. Receive Return Authorization: Our team will review your request and reply within 1 business day with your Return Merchandise Authorization (RMA) and mailing instructions.
3. Pack Your Return: Place the item securely inside its original packaging with all attached tags and accessories.
4. Post the Parcel: Ship your return by post using a tracked service to our official return facility:
Taretail Returns: 97 Mayes Road, London N22 6UP, United Kingdom
5. Share Tracking: Reply to your return email thread with your carrier name and tracking number so our logistics team can monitor its transit.
5. Refund Processing Timelines
* Inspection: Once your return arrives at our London warehouse, our quality control team will inspect the item within 1 to 2 business days.
* Approval & Payout: Once inspected and approved, your refund will be processed back to your original payment method within 7 days.
* Bank Clearance: Depending on your financial institution or card issuer (Visa, Mastercard, American Express, PayPal), funds typically appear in your account within 3 to 5 business days after processing.
6. Damaged, Faulty, or Missing Orders
Please inspect your shipment upon arrival. If an item arrives broken, defective, or incorrect, notify us within 48 hours of delivery at support@taretail.shop with photos of the packaging and item. We will issue an immediate replacement or a full refund, covering all associated shipping expenses.
Customer Support
Our support team is happy to help with any questions. You can reach us using the details below.
- Email: support@taretail.shop (responses within 1 business day)
- Phone: +447380183752
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (closed weekends and bank holidays)
- Address: 97 Mayes Rd, London N22 6UP, United Kingdom